Iris use cases

Start with the work or decision you need to understand.

Use cases are organised in two ways. Transformation work covers the type of question the engagement is answering: AI investment, PoC readiness, process redesign. Processes cover the operational domain, meaning the specific workflow Iris is used to understand.

Transformation work

Transformation work covers the type of question the engagement is answering: where AI should go, whether a PoC is ready to build, how a process should change.

AI readiness

Understand the operating context, evidence gaps and process conditions that should shape AI investment.

AI use-case analysis

Evaluate candidate AI use cases against the evidence of how work actually happens, not against assumptions or workshop priorities.

Proof-of-concept scoping

Establish what is known, what remains uncertain, and what improvement the PoC is expected to produce before committing to build.

Process redesign

Expose handoffs, variants and workarounds that the future-state design must address.

Processes

Process use cases cover the operational domain: sales, complaints, triaging, supplier onboarding, finance. The same Iris discovery method, applied to a specific workflow.

Sales operations

See where approval loops, deal desk queues and contract handoffs quietly slow deals down.

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Complaints

Reveal intake, investigation, escalation and resolution variants.

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Triaging

See how teams assess, route and prioritise incoming work.

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Finance operations

Finance approvals, reconciliation and manual controls hide significant cycle time. Iris shows where exceptions and workarounds accumulate before they affect reporting or cash flow.

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Bring one process or client question to the conversation.

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